What our Customers say...
Dean Cooper is the best project manager! He arrived on site during a most devastating time. We had a serious water loss on three levels of our home. He took on the project from 45 mins. away. His company came highly recommended. They did not disappoint. Dean is professional, knowledgeable, empathetic, and trustworthy. He followed through the whole process one step at a time assuring us that our home would be replaced to pre loss condition. He worked tirelessly to negotiate with our insurance company to make sure damage was documented and accounted for. He arrived for meetings on time, kept us abreast by phone of all concerns, and never left us hanging when we had a question. He went out of his way to make us feel like our project was important to him and we could be assured the job would be completed in a timely manner. Dean Cooper did not leave any stone unturned. He went above and beyond both day and night to make sure the project was on track and that we received everything we were entitled to. He is a wealth of information, a true asset to his company. We highly recommend Dean Cooper and SERVPRO Providence. He will not disappoint. Do yourself a favor and look no further. He’s a class act !
CJ and crew (Jeff and Richard) did an awesome job cleaning up after a basement flood. I was extremely impressed with their communication, professionalism and attention to detail from start to finish! I feel they went above and beyond the entire time. I would definitely recommend them to friends and family. Great job!!!
C.J.'s crew, Jeffrey, Thomas, and Rudy, did an amazing job on my smoke and soot-covered living room after a small but very dirty fireplace incident. I have never seen a crew work so carefully -- for example, cleaning in each tiny crevice of dentil molding, and taking up to 4 swipes with a dry cleaning sponge across the grey ceiling, turning it white again. So many more actions, taking whatever time they needed. No hurry to get to the next job. C.J. explained carefully the whole process and which parts of the house required what actions, keeping us fully informed. They really put the "Pro"-fessional in SERVPRO!
Again, SERVPRO is the best!!! Great response, great team; and great work. Thank you so much, everyone!!
After a small fire at my business that resulted in a large amount of soot damage, SERVPRO's crew made the building look like new again. Project manager Ray was extremely helpful from start to finish. Highly recommended.
We were surprised to learn that SERVPRO of Providence was assigned to do the Mitigation of our property in Houston, Texas. We met a delightful group of professionals who took to heart their duties. Frank, Leah and CJ took control of the situation and performed their job well. The brought in additional personnel, especially Andres who in turn became the commander in chief at the site. During the process they were extremely courteous with us as well as our neighbors. They respected our property, our neighbors and the community. At the end of this phase they stayed in touch making sure there were no unfinished tasks. We strongly recommend this group of professionals.
Quick timely response. We had an unfortunate leak from our dishwasher which severely damaged our wood floors. After removal of the damaged wood, SERVPRO appeared to remediate the remaining moisture. Professional and terrific staff including Frank, Ryan, and another staff person. Everyone was courteous and timely.
This company did an excellent job cleaning and making sure my house was back to normal very quickly! Jay was in constant contact with me and did everything he promised he would. I highly recommend this company.
Professional team. They were not idle. Worked hard and efficient. Worked as a team. Team manager listened to client and explained things well
I was very impressed with C.J. and his crew. They came all the way to Houston to provide services to those effected by broken pipes from the unprecedented ice storm. They kept me very well informed and appeared on time and kept to schedule. Everyone I worked with was professional, courteous and easy to work with. I am satisfied with the work that was performed.
Our basement flooded. Most Everything was ruined. SERVPRO went above and beyond. I had no idea what to expect they were so throughout in explaining and putting my mind at ease especially during this time. I knew what to expect. They were so nice, professional, emptied the entire basement, packed up things with care placed them neatly in a pod, took all damaged items out and dumped them cut out walls brought in machines to take out the dampness. They did it all. I had no worries. Absolutely amazing work. I would highly recommend SERVPRO over any other.
The team at SERVPRO did a great job. They worked on a water damaged basement problem for me. They were very professional, did the job right and all construction in the house was meticulously cleaned up everyday!
I would like to inform the general public of a fantastic company - SERVPRO. I recently had a water damage issue at my home. Damage to my sun room on 11/30/20. I called my insurance company- MetLife and they highly recommended SERVPRO. I could not be happier with the results of this professional company. The first person to appear at my home was CJ Gagnon, the project manager, who immediately took over and put me at ease. The second person was Anthony Olaes, reconstruction operations manager, who set up all of the SERVPRO teams. Anthony temporarily took care of my water problem from my roof while they assessed the damage. The first team was the demolition team, the second team - headed up by Mark Altieri, contractor, who oversaw the phrases of the new roof, the plastering team, and the finish team. I also employed SERVPRO to install new flooring in my sun room, kitchen and two bedrooms upstairs. Mark always checked periodically with me to make sure I was satisfied with the work being performed. Anthony was completely involved with the entire project and made sure everything was a smooth transition. All teams were extremely punctual throughout the entire project. The key people always kept me informed. SERVPRO stands behinds their work from start to finish. I can attest to this because this is what I experienced. I will definitely call the #1 company SERVPRO for any future projects as well as recommend them to anyone who is looking for reliable people and a great company.
I called SERVPRO Providence to deal with the after effects of a leaky toilet... turned out it'd been leaking for a LONG time and there was a lot of damage; SERVPRO had to dry everything out, remove/replace carpet, clean a basement floor, and rebuild the floor in my bathroom. Every person SERVPRO sent into my home was great! They were competent, efficient, tried as much as possible not to disturb me (yes, I was working from home), and the repairs look wonderful. They were a pleasure to work with and Anthony Olaes was a good manager of all the things that needed to be done.
The staff were prompt, courteous and Dean had unfailing patience with my multitude of questions. All in all they helped make a miserable experience bearable.
Clean working environment ??
After a disastrous flood ripped through my condo unit, you can only imagine how distraught I was when I woke up to water everywhere. The nightmare turned the corner quickly, however, when I called SERVPRO Providence. They showed up right away, put me at ease and assured me that everything was going to work out fine. Dean Cooper and Anthony Olaes worked collaboratively, and were there for me every step of the way. They went above and beyond in explaining to me the ins and outs to ensure I was well informed throughout the entire process. They were also extremely responsive to all my communication, which was important for me, as this was a process that I had never been through before. They also told it to me straight, which was very much appreciated, because I knew what to expect, and there were no surprises. Also, when the reconstruction piece started, Anthony listened to my vision, while also adding value with his suggestions. I was very impressed with the quality of work, as there was no loose ends, or short cuts taken. I would highly recommend SERVPRO Providence for anyone going through a comparable situation.
I'm beyond grateful that SERVPRO stepped in to help my family. We had a bad storm which caused our finished basement to flood. We had another company come in at first trusting in them to do the job unfortunately this company only did a portion which was drying and left me with mold in my basement along with a portion of a soiled rug. I called SERVPRO to help. I'm truly grateful they stepped in. Raymond explained everything to me that needed to be done from beginning to end, he always made me feel comfortable. The workers were amazing, they covered and moved my furniture with care. I'm so happy that they were able to come in and help. I can finally rest knowing they did the job right and the mold has been removed the correct way by cutting the drywall and spraying. They did an amazing job cleaning up after themselves. I highly recommend SERVPRO to anyone in need.
In and out, "Like it never even happened." is not only their slogan, but their reality! I am extremely pleased with their service and would highly recommend them to anyone in need of their services!
Antonio Silva was our project manager, who came out to assess my water damage and document the work needed. He came out at the same time as Ryan and his cleanup team. Antonio did his assessment quickly and professionally and had the team get started. Soon they had discovered other damaged areas that were not visible needing to be addressed. Antonio said he would take care of contacting my insurance company and later that day had approval from my insurance company to do the additional work. The next day, Antonio came back to make sure the job was being done correctly and well. I cannot say enough about him and his team's efforts! They were all very professional thorough and extremely neat! I would highly recommend Antonio, Ryan and his team for any situation that could require them.
Wilmar and his team did a fine job cleaning the interior surfaces of the ventilation ducts and the air handlers in our house. They were careful of the furnishings and very thorough. I'd recommend Wilmar and Francisco for your house.
My water heater crapped out over the weekend and water leaked out all over the place. Antonio and his crew came to the rescue and made an unfortunate event as painless as possible. These guys work fast! You guys are the best!!
They did a beautiful job cleaning up my house. They wiped down every item to make sure there was no soot left behind. Each person was kind and respectful and more than happy to answer any questions I may have had.
We were very happy with the service and response provided by SERVPRO of Providence. Special thanks to the project manager Tony, and the crew that came out to clean and demo. They were careful, gentle and kind during our time of stress.
Antonio came out to assess my water damage and document the work needed. Within an hour, his team was here to start the cleanup. They were all very professional and extremely neat! Nearing the completion of the job, one of his guys noticed another area of damage that wasn't visible prior and messaged Antonio. Within an hour, he had gotten approval from my insurance company to do the additional work. Shortly after that, Antonio came back to make sure the job was being done correctly and completely. I can't say enough about he and his team's efforts!
SERVPRO came to my home and did an amazing job taking care of the water damage in my basement caused by my water heater. Tony and Jose were very helpful and knowledgeable of the work that needed to be done. They took care of the problem in no time.
My experience with SERVPRO this week was top notch! CJ helped explain the process and what would need to be done and gave me a feeling of confidence which made the water leak disaster so much easier to deal with. The workers showed up on time and were 100% professional. They did an amazing job removing my kitchen ceiling with zero mess! They cleaned up every spec of dust. I didn't have to empty cupboards or anything because they taped it all safely. They were quick and knowledgeable and explained all that they would do and the reasons why. I can not say enough about Andre and his team and their workmanship. I would absolutely recommend SERVPRO to any and all! Thanks so much!
Tony was very professional! He explained everything that would need to be done and it was done with minimal mess in a very short time! The crew was very respectful of our belongings and our home. Would definitely recommend them!
Tony and the crew were great! Very professional and efficient. Job was done right and it was an effortless experience on my part. Would highly recommend you guys!
Amazing service and a big help throughout a very tough time for me and my family. Mr. Silva and the staff were great!
I have had a great experience with this company and have been very satisfied with every aspect of my dealings with them. Tony is very professional and absolutely the best at communicating and keeping you informed. I would highly recommend them and use them again without hesitation.
These guys are the cleanup experts. They take care of cleanup issues quickly and completely. I'd recommend them to anyone needing disaster recovery or cleaning.
Christopher G. was a pleasure to deal with and is an asset to SERVPRO. I highly recommend Chris for all your cleaning needs. His is a true professional and understands how the customer feels when going through a loss. Thank you Chris.
Highly highly recommend there team and extremely professional group of people. There team really care about there clients, and the feeling of you have know them forever. Very safe and honest group.
SERVPRO made an unfortunate experience with water damage a complete cleanup like it never happened. When I didn’t know where to begin the workers had the expertise to get the job done quick the right way. Thanks
This a great group of people who are always looking for ways to improve their community and are generous and charitable. They do great work making disasters "Like it never even happened." Highly recommend them.
Wilmar and his team did a fine job cleaning the interior surfaces of the ventilation ducts and the air handlers in our house. They were careful of the furnishings and very thorough. I'd recommend Wilmar and Francisco for your house. Eric T.
Thank you for the fast and professional work at our home.
I don't know what else you people could do that could enhance the quality of your work and performance. I would especially like to thank Brian for helping my wife and I through this ordeal.
You guys rock!
I don't know what else you people could do, that could enhance the quality of your work and performance. I would especially like to thank Brian Joseph for helping my wife and I through this ordnance. We give SERVPRO 10 out of 10!
I give this team at SERVPRO 10 out of 10. You guys ROCK!
The crew responded well to our request. Very Pleased with the services from SERVPRO.
Very friendly and professional staff!
Don't let any of your service personnel leave your company or retire!
You guys were excellent!
I've never seen a team work so hard with such good humor and determination. They were terrific!
Richard and Walter were polite, professional, and very hard-working. Their attention to detail was impressive. Thank you so much!
They are wonderful already! I love these people! They treat you with compassion.
Wilson and Zach were sensational!
This letter is to thank you for the prompt and efficient service your company provided me last week when I needed your services.
I particularly want you to know that Logan Bailey was very efficient and so helpful. Logan made this experience bearable and he gets five stars from me.
Fast responsive time and cleanup. Extremely pleased with service!
Much better than I assumed. Clean and professional!
Thank you for your donation of 4 tickets to the Providence Bruins which we received last week. We are so grateful to have many kindhearted supporters within the community helping us continue our mission. Please know that you are counted among them.
Sincerely, Providence Ronald McDonald House Staff & Volunteers
Alex and Francisco were very polite and hard workers!
The staff was very professional and neat. Production staff did an excellent job cleaning and removing all damaged materials. I would recommend SERVPRO of Providence again if more services are needed. Thank you!
Dear Chris, I want to thank you so much for all that you did to make the golf tournament a great success. From donating bags, to the cost of printing, to the closest to the pin contest and finally to a truck with some strong young people to load and unload it! I can't tell you how much that means to us. You are a true friend of JDRF and we couldn't do it without you. So thank you from the bottom of my heart! I can't wait for next year!
CJ and Heather were great to work with!
As you know, over the past year our renowned university has relied on SERVPRO of Providence to help us address several floods on campus. SERVPRO has always responded in a timely manner; with appropriate equipment and staff, regardless of day or time. Work scope was always discussed and agreed on prior to implementation. Itemized billing confirmed the scope was always followed. Our university will continue to rely on SERVPRO of Providence in the future when restoration and cleaning services are needed. Thank you!
I was very impressed with CJ, he's a very polite and professional young man. I thought he was older because he came across with such confidence, (his father should be proud). I would call CJ and SERVPRO of Providence anytime if need be.
Mirtala, in particular, was WONDERFUL in every way! The other three gentlemen were excellent, particularly Alex!
Andres and Francisco were great!
The men were very thorough and neat. I'd recommend them to friends.
The crew has been very helpful throughout the whole process.
It seems everyone has a job and job description, they explained everything before they did anything. I wouldn't change a thing. When I voiced concern about the attic insulation they took appropriate steps to investigate my concern and agreed and proceeded appropriately.
Chris, Just wanted to thank you so very much for the incredible service I am receiving from SERVPRO. You were so efficient and sweet, you took a very stressful situation and made it a pleasure. I wasn’t here when the crew came but my family told me they were excellent and had a good deal of work to do moving larger things around. I simply cannot thank you and the entire staff enough. God bless!
Andres and Alex did a great job. We are extremely pleased with the work done!
All were professional and courteous.
The team that came to our home, including the estimator/supervisor was awesome!
Fantastic Job! The crew was polite and respectful at all times. I would recommend you guys to all of my friends. Job Well Done!
I highly recommend SERVPRO services. Thank You.
Sal & Stan did a great job. Good suggestions and flexible to changing schedules. Great Job!
Jim Lawrence was prompt, complete and responsive to process and follow up questions.
Exceptional work, Terrific Crews!
We felt very fortunate to have your help at a time that we were freaking out!
Robert and Mirtala dug out everything in my basement on a day that was over 90 degrees with a dew point over 70 degrees. I cannot think of worse conditions under which to do the job. Knowing the items were worth damages money for me, they were careful to make sure I got pictures of everything they brought up. They were as meticulous at the end f a miserable day as they were at the very beginning. They deserve something extra for working under those awful conditions. Robert and another gentleman (I didn’t get his name) worked longer than anticipated because of peeling paint on the basement walls. They pressure washed the entire basement and cleaned up everything thoroughly. Richard and Mirtala come back and painted the basement. Richard explained everything in detail that they had done and why. All appropriate machines were put in place to dry out the basement. Harlos Guerrero, the Project Manager, explained everything to me to make sure I understood the process and the papers were signed. He and his office were very prompt, clear and accommodating in calling me with scheduling all that needed to be done. Every single person was eminently professional and courteous.